Privacy Policy

At Appealio, we understand that your health information is deeply personal. We are committed to protecting your privacy and ensuring you have control over how your data is used. This Privacy Policy outlines how we collect, use, and safeguard your information.

1. Information We Collect

We collect information you provide directly to us when you use our services, including:

• Personal Information: Name, address, email, phone number, and date of birth.
• Health Information (PHI): Medical records, insurance denial letters, claims data, and other documents related to your appeal.
• Payment Information: Credit card details (processed securely via Stripe).

2. How We Use Your Information

We use your information solely to provide and improve our services, including:

• Analyzing your insurance denial and generating appeal strategies.
• Drafting and submitting appeal documents on your behalf.
• Communicating with you about your case status.
• Complying with legal obligations.

3. HIPAA & Security

Appealio complies with the Health Insurance Portability and Accountability Act (HIPAA). We use bank-grade AES-256 encryption to protect your data both in transit and at rest. We execute Business Associate Agreements (BAAs) with all provider partners and adhere to strict access controls.

4. Sharing of Information

We do not sell your personal data. We may share your information only with:

• Your Insurance Provider: To submit your appeal.
• Service Providers: Who assist us in operating our platform (e.g., hosting, payment processing), bound by confidentiality agreements.
• Legal Authorities: If required by law or to protect our rights.

5. Your Rights

You have the right to access, correct, or delete your personal information. You may also revoke our authorization to act on your behalf at any time by contacting us.

6. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@appealio.com.